In an era of instant opinions and infinite scrolls, reputation is a long game won by consistency, clarity and credibility
By Allen Forkner, vice president of public relations and brand management, GunBroker.com
In the modern media ecosystem, perception isn’t just powerful… it’s perpetual. Social media feeds don’t expire. Screenshots outlive deleted posts. And a well-placed comment can carry as much weight as a full-page ad. For public relations professionals, marketers and brand managers, the playbook has changed. But the goal hasn’t: earn trust, build equity and protect your name.
Over the past two decades, I’ve watched reputations rise and fall on everything from campaign slogans to customer service screenshots. The brands that thrive over time aren’t always the loudest or trendiest. They’re the ones with a steady hand on the wheel and a clear understanding of who they are, who they serve and how to show up with purpose, both online and off.
Here’s how to build and maintain a reputation that can survive scrutiny, scale and setbacks.
Start with the Foundation: Values, Not Just Voice
Before the first tweet, post or press release, a brand must define its values. Not just the words that look good on a website, but the principles that guide decisions when no one is watching. Reputation is earned when brand behavior aligns with brand messaging, especially under pressure.
Your mission statement won’t save you if your customer service, hiring practices or crisis response say otherwise. In today’s transparent world, authenticity isn’t optional. It’s the entry fee.
Sometimes, this is where an outside agency can help clarity. Often, we are too close to see the reality, and our expertise may not lie in crafting real, believable, true and actionable values. When in doubt, get help.
Make PR a Long-Term Strategy, not a Panic Button
Public relations isn’t crisis management. It’s relationship management. That means investing time, resources and attention into media outreach, stakeholder communication and community building long before a headline goes sideways.
Earned media is still one of the most credible forms of exposure, but it requires a consistent cadence of storytelling. Don’t just pitch when you want something. Build editorial relationships by offering insights, access and expertise that add value beyond your bottom line.
When a crisis hits (and it will) your track record will matter. A good reputation gives your audience a reason to believe your side of the story.
Treat Social Media Like a Front Desk, not a Megaphone
Too many brands treat social platforms as broadcast channels. But the real power lies in conversation, not content. Your audience is talking to you, about you and around you. Are you listening?
Good social media management is equal parts brand storytelling, customer service and community moderation. It’s not just about witty captions or viral trends. It’s about tone, timing and trust.
Train your social team to think like PR pros. Every post is a statement. Every reply is a reflection. Every share is an opportunity to reinforce (or damage) the reputation you’re trying to build.
Own Your Mistakes Before They Own You
Mistakes happen. What matters is how you respond. The brands with enduring reputations don’t hide behind legalese or silence. They acknowledge the issue, communicate clearly and fix it publicly.
In the age of screen grabs and citizen journalists, delay is dangerous. A good response doesn’t require all the answers. It requires sincerity, transparency and a commitment to action.
Reputation repair starts with accountability. It ends with change. Audiences don’t expect perfection, but they do expect integrity.
Let Your People Be Your Proof
Influencers matter. Ambassadors help. But no one speaks for your brand like your employees, partners and longtime customers. Give them the reasons and tools to advocate for you authentically.
Whether it’s resharing user-generated content, inviting employees to speak at industry events or highlighting real success stories from clients, the more voices you include, the more credible your brand becomes.
In today’s connected world, third-party validation beats self-promotion every time.
Consistency Is the Ultimate Competitive Advantage
Campaigns will come and go. Platforms will rise and fall. But reputation is cumulative. You don’t earn it in a quarter. You earn it by showing up with consistency in every interaction, every channel, every decision.
The brands we trust most — from niche innovators to household names — all share one trait: they don’t surprise us. We know who they are, what they stand for and how they respond.
That kind of reputation isn’t built in a brainstorming session. It’s built over years of careful alignment between what you say and what you do.
Final Thought
Reputation isn’t an asset you own. It’s one you lease. And friends, the rent is due every day.
If you want to earn and maintain a good one, start with values, speak with clarity, act with integrity and keep showing up. Because in this business, what people say about you when you’re not in the room still matters. And now, it’s probably being posted too.
2024-2025 Voice of Leadership Panelists
Rachel Barringer - Marketing & Digital Manager, Blaser Group
Allen Forkner - Vice President Public Relations & Brand Management - Gunbroker.Com
Cassie Gasaway - Outdoor Content Creator & Freelance Writer
Jeff Rawlinson - Vice President, National Archery in Schools Program
Tom Ryle - Sales and Marketing Manager, State R3 Lead for Washington Department of Fish & Wildlife
Taylor Schmitz - Director, Federal Relations, Congressional Sportsmen's Foundation
Facilitators
• Peter Churchbourne, Managing Director, NRA Hunting Division and Hunter Leadership Forum
• Jim Curcuruto, Executive Director, Outdoor Stewards of Conservation Foundation
• James "Jay" Pinsky, Editor, The Hunting Wire & Archery Wire
The Voice of Leadership Panel is an appointed group of outdoor industry leaders who have volunteered to contribute their voices on crucial hunting and outdoor recreation issues to inform, inspire, and educate participants within our community.